Product Care

At Diamond Booth Co, we have worked extremely hard to be able to offer a Photo Booth that is minimal, stylish, classy and most importantly fun! All of our products are handcrafted and cannot easily be replaced. 


When hiring our Photo Booth you agree that any damage to props, backdrops or the Photo Booth machine, printer and components, that occurs as a result of the negligence of your guests will be paid for by you as the hirer as per replacement or fixed quotation from appropriate supplier. 


Installation Requirements 

  1. Spacial Requirements
    Please ensure the designated area allocated for our Photo Booth is large enough for our team to set up. No refunds are issued if the space is too small for our team to safely leave our equipment set up. We require a space that is 2.5m (w) x 2.5m (d) x 2.5m (h).

  2. Backdrop
    If hiring our backdrop, please note the dimensions of the backdrop are 2.4m high and 2.4m wide. Please ensure the ceiling will allow for this height. If we arrive at your event and the backdrop does not fit, we will set up without a backdrop. No refunds will be issued. 

  3. Outdoor Events
    Unforeseen changes in the weather deeming the backdrop or Photo Booth and equipment to be unusable do not warrant a refund, but a credit note will be provided for 12 months to the value of the remaining duration of your event hire if we are required to pack up.

    Diamond Booth Co reserve the right to not set up our equipment in current or predicted windy/rainy/stormy weather for safety reasons, but every effort for alternatives will be made. This may mean having the Photo Booth without a backdrop, due to windy weather making the backdrop falling a safety hazard. Please ensure the ground is even if having the backdrop outdoors, otherwise your photos and backdrop will be on an angle. Please also ensure when having the Photo Booth in a yard it is not in direct position where children will be running through and around.

  4. Power points
    We will have extension cords but please ensure a power point is at least 2m from our Photo Booth.

  5. Wifi Connection
    Our Photo Booth requires a wifi connection to enable instant SMS and email functions. If your event location does not have a stable connection for our portable wifi, your guests will receive their SMS and emails the following day. Some functions may not work without wifi. 

Privacy & Safety

As a small local business, your event photos are the main forms of advertisement that we use to promote our services. We take Live Photos and videos of your event, as well as use the content of your guests on our social media pages. If you prefer your event photos to not be used, please let us know before your event. 

Payment Terms and Cancellation Policy 

25% non-refundable booking deposits are required to secure your event date. Bookings are not confirmed until a booking form is completed and deposits are received.  
The remaining balance is due 14 days prior to your event. Our Photo Booth will not be set up until full payment is received.

If you need to cancel your booking after any payments are made, we will endeavour to reschedule your booking. A credit note will be issued for 12 months from your original deposit date. No refunds will be issued. 


Travel Fees

We include 2 hours worth of return travel with every booking. Any travel outside of the 2 hours will be quoted on a case by case basis. 

Idle Hours

We arrive 2 hours prior to your event start time to start setting up. If you or your venue require our team to be set up earlier than this, the earlier bump in time will be quoted on a case by case basis. 


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